Goosmann Rose Colvard & Cramer, P.A. remains dedicated to keeping you informed about the actions we are taking for you during this uncertain time.
Posted on Mar 24th, 2020
The Buncombe County Register of Deeds office (ROD) is CLOSED for all recording methods minimally MONDAY & TUESDAY (3/23-3/24) for cleaning AND POSSIBLY LONGER!
If you are scheduled for closings this week or next week, please contact the managing attorney or paralegal ASAP to discuss possible delays and necessary adjustments/accommodations.
It has been an extraordinary few weeks as our world faces historic challenges with the growing COVID-19 (coronavirus) pandemic. In a time where worry and uncertainty are paramount, it’s never been more critical to stay connected with one another, and as member of the Asheville and WNC business community, we feel a professional responsibility to do our part to reduce transmission and keep each other healthy and safe.
Reflective of this mindset, please note the following updates:
Monday, March 23, 2020
GRCC Biltmore Park Office location is closed to the public effective today, March 23, 2020. In the spirit of safety, Biltmore Farms as owner/manager of Two Towne Square, the location of our Biltmore Park office location, made the decision to close the exterior doors and elevators for access to the 2nd and 3rd floors, restricting public access to the building, effective this past Friday, March 20, 2020, at 5:00 p.m., and extending until further notice. As a tenant member of the Biltmore Park community, and to support our partnership with Biltmore Farms, we have closed our Biltmore Park office location to all public visitors, effective immediately, remaining operationally OPEN by implementing remote closing options.
Wednesday, March 25, 2020
GRCC Downtown Asheville Office location is closed to the public effective Wednesday, March 25, 2020. As of Wednesday, and until further notice, we will restrict public access to our downtown office location, but will remain operationally OPEN by implementing remote closing options. Our intention is to continue provide our clients and greater WNC community with the same unparalleled settlement services and client experience while also helping “flatten the curve” of this pandemic in our community. All clients currently scheduled for in-office closings will be shifted to close remotely, and, at the convenience of all parties involved, be contacted regarding options available.
Amid restricted access to the public, both our Downtown Asheville and South Asheville office locations will remain open for operations, facilitating and coordinating the same unparalleled GRCC client experience, via remote closing opportunities.
At Goosmann Rose Colvard & Cramer, P.A., the safety of both our in-office visitors and staff matters above all and is equaled only by our efforts to maintain the quality of our client representation.
Posted on Mar 20th, 2020
In keeping with this commitment, the following is the update on our policies and procedures:
- GRCC is closed to the general public, with specific exception for those who have a scheduled appointment, and in-office meetings are limited to only those parties required to sign. To this end, as we continue to accommodate in-office closings, we ask that all secondary parties refrain from attending closing and we welcome others to joining via phone or video conference in the alternative, as you prefer.
- For all our Clients purchasing with cash funding (and no mortgage lending), documents will be sent to you electronically for signing. No documents require notarization, so your closing can be easily coordinated remotely with no in-office meeting required.
- We will no longer be open for the pick-up of proceeds or commission from either office location. Instead, we will continue our couriering services, except on a modified schedule, and our overnight delivery and wiring methods for prompt disbursements. Please coordinate with us on what is easiest for and/or preferred by you.
- For all our Clients who are selling, buying with a mortgage and/or refinancing, we have options available for you to sign for closing entirely remotely or with limited in-office attendance required.
Additionally, as many have heard, most, if not all, of the Register of Deeds offices across the state of North Carolina and throughout the nation have already or are in the process of closing their offices to the general public for in-person recording or visits and allowing only electronic recordings. Goosmann Rose Colvard & Cramer, P.A. has been and is positioned to record electronically in all the Counties we serve! We are continuing to monitor the status of all County offices required for us to complete title examinations and property transactions and will provide timely updates as we navigate the duration of this state of emergency.
Lastly, while fully electronic signed and notarized transactions, referred to as Remote Online Transactions (RON), are not yet viable in the State of North Carolina, dedicated legislative efforts to allow for this as an option are underway on a national scale. While we cannot determine if this will come to fruition in NC, GRCC is prepared to move to fully electronic transactions should this become possible.
Thank you to our amazing clients, realtors, lenders and friends for understanding the necessity of these adjustments and we do believe we are stronger together!
A Message To Our Treasured Clients, Friends And Greater WNC Community:
Posted on Mar 18th, 2020
Goosmann Rose Colvard & Cramer, P.A., like so many other businesses in our Asheville community, is doing our part to stop the spread of the coronavirus (COVID-19) while guaranteeing that all of your legal needs will continue to be met, within the scope of our control and with the same unmatched client service. For the time being, our two offices will remain open, but with an adjusted staffing plan. For the next two weeks, and possibly longer, we will be putting effort into reducing time and number of attendees and providing alternatives to in-person closings based on the nature of the transactions and your preferences. We believe these efforts will help keep you and our staff safe during this uncertain time.
Starting Monday, March 16, 2020, attorneys, staff, and back-office personnel will have the choice to work remotely. This is now an option available to our offices that we've enabled over the past year as we've moved to a completely remote-capable operation, and we are confident that our clients will not see service disruptions, beyond the scope of our control. We have operated remotely before, and we know our systems in place are both reliable and secure. Please don't hesitate to contact any of our attorneys or staff – we are still available at our usual phone numbers and email addresses.
Here are some additional thoughts on how we can continue to work together efficiently and effectively during this challenging time:
- We support the communication and remittance of electronically signed and delivered documents as acceptable and in accordance with current best practice guidelines and/or transaction requirements
- We have multiple options available to allow our treasured clients and valued referral sources (including but not limited to realtors and loan officers) to join and/or meet remotely as a part of already scheduled and upcoming closings. We support GoToMeeting and Microsoft Teams, and are happy to talk with you whenever you need us, inside of normal business hours. These platforms are available to anyone with a smart phone and will suffice until we can all go back to shaking hands.
- If you need to see us, we might consider coming to you rather than bringing you into the office. Please contact a member of our team for more details.
- We encourage all clients to deliver funds to our office electronically. However, we will be providing a locked drop box outside of our downtown office location, effective immediately, for the delivery of Earnest Money funds. What about commission? We are happy to wire it to you - just let us know.
What we are doing in our offices:
- Hourly sanitization of all door handles and commonly touched surfaces
- For now, we will not be providing beverages or candy to our guests
- Frequent staff hand washing
- Use a pen and take it with you
What you can do before visiting our office:
- In our efforts to ensure the safety and continued convenience for all office visitors, please limit closing attendees to those required to sign, and realtors and/or lenders are welcome to join via audio or video conference as referenced above.
- Refrain from shaking hands. Instead, how about a nice Japanese bow? Cough or sneeze into your elbow. You know this now, right?
- Above all, please stay home if you're exhibiting any symptoms
Based upon best available information and specific to closings that are pending and/or tentatively scheduled for the balance of the month of March and into April, it would be irresponsible not to acknowledge that governmental offices and/or our Firm will likely be effected and impacted by the spread of the coronavirus (COVID-19), and that it may become necessary for our and/or the governmental offices to close. In keeping with our commitment to our clients, we believe it only prudent to advise that we cannot guaranty closings on or within the terms of the contract closing or settlement dates, and therefore, encourage buyers, sellers, agents and/or lenders to be prepared to explore and/or finalize amendments, possession agreements, rate extensions and other options for extensions on settlement or other binding dates. Should this risk of our or governmental office closing not be met with likeminded risk tolerance, please do not hesitate to reach out to us directly and we can work on the transfer of your file information to another closing agent of your choice.
We've experienced trying events before, and we've always risen to meet the challenges that these events have presented. We appreciate your loyalty and patience as we continue to understand and adjust during this time of uncertainly.
We’re all in this together.